Help Center

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  • Customers – Travel Agents, DMC, Tour Operator, Wholesalers etc. Any Company who is registered and operate with Travel Agency/related license.
  • Suppliers – Approved supplier who operates, manage, has a contractual agreement, or own a tourism related product. Operate with the relevant license and within the law of the country.
NO. Free access will be given on approval basis. However, for processing a booking there will be a payment process or credit for customers who has BG/Floating Deposit. UH, reserve the right to cancel the access for customers who misused the system.
Yes, there will be a standard or customize contract that will be signed between Customer/Supplier with Universal Holidays Travel & Tourism Sdn Bhd. Without contract, access to U-Pass will not be granted

U-Pass is backed by UH, we will always support our customer who need a product or solution. Despite being Online, we will be happy to assist you offline. We will be truthful with what we can or what we can’t handle.

No, we don’t guarantee or process any Visa. It has to be done in your home country via embassy or your Travel Company


Booking policies differ from one service to another. We will follow the policies defined by our suppliers. While making the booking, please read carefully. Once you process the booking, we assume you accept the terms & conditions stipulated.
We at U-Pass provides 24×7 customer service assistance. Should client face any issue related to the booking and within the parameter of what services is booked, we will do our level best to ensure client problems are solved
Please call the account manager in charged as per details given to your company. We will assist you.
We give you both solutions of Online & Offline, not many companies do that! We empower small suppliers on our platform, and we advocate to assist travel companies that are affected with the pandemic. By joining hands together, we can do the impossible.
Contact Us
12-06, Binjai 8, Lorong Binjai, Kuala Lumpur, Malaysia
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